got your return code? you’re in the right place

handing your car back, without the guesswork.

Your leasing company sent you here to return your vehicle. We’ll walk you through it — what to check, when we collect, and what happens after the car goes.

free for drivers · about four minutes to book

Returns handled for

Marchmont Leasing
Kestrel Vehicle Finance
Halden Contract Hire
Pentland Fleet
Ardley Motor Finance

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four steps, start to finish

nothing happens without you confirming it.

01

confirm it’s you

Enter the code your leasing company sent you. That’s all we need to pull up your agreement and your vehicle.

02

choose a collection date

Pick a day and a time window that suits you. We collect from your address. Change it later if plans move.

03

appraise the car at home

We text you a link. Your phone walks you round the car, photo by photo, so its condition is agreed before anyone arrives.

04

handover

Our driver checks the car against your photos, you both sign, and you keep a copy of everything.

step 03 in detail

the appraisal happens on your driveway, not on a forecourt

Ten minutes with your phone. The screen tells you where to stand and what to capture, and won’t let you skip a panel. Fair wear and tear is expected — the photos exist so nothing gets argued about afterwards.

What you’ll photograph

Each side and both bumpers
Wheels, tyres and alloys
Windscreen and glass
Seats, boot and interior trim
Dashboard mileage reading
Keys, locking nut and service book

Appraisal · 4 of 11

nearside front wing

stand about two metres back. keep the whole wing inside the guide.

take photo

what you can count on

free for drivers

Your leasing company covers it. We never ask you for card details.

no charge surprises

Anything chargeable is shown to you at appraisal, before collection is confirmed.

collection at your address

Home, work or anywhere you can meet the driver. No compound run.

reschedule any time

Move your slot up to 24 hours before, as often as you need to.

a photo record you keep

Every image and the signed handover sheet, downloadable for your files.

works with your agreement

Lease, PCP or rental — we follow the terms you already signed. Nothing changes.

a human on the line

Stuck mid-appraisal? Call us and someone talks you through it.

your data, handled properly

UK GDPR compliant. Photos are shared with your leasing company and no one else.

drivers who’ve been through it

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I’d been dreading the inspection. Doing the photos myself on the drive meant there was nothing left to dispute.

Priya N. · Reading · returned a lease Tiguan

Booked collection on a Sunday night, car gone by Thursday morning. I never had to phone anyone.

Dan H. · Glasgow · end of PCP

The kerbed alloy came up at appraisal with a price next to it. Annoying, but at least I knew before the driver arrived.

Marie L. · Cardiff · returned a rental long-term hire

questions

Can’t see yours? talk to us before your collection date.

does this cost me anything?
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No. ReturnMyCar is paid for by your leasing company. Charges for damage beyond fair wear and tear still come from them, under the agreement you signed — but you’ll see any of those at appraisal, not in a letter weeks later.

what if the car has damage?
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Photograph it. Scuffs, stone chips and light kerbing are usually fair wear and tear. Anything past that gets assessed against the BVRLA standard and priced on screen, so you can decide whether to repair it yourself first.

can I change my collection date?
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Yes, up to 24 hours before your slot, as many times as you need. Use the link in your confirmation email.

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ready when you are

Have the code from your leasing company to hand. You can stop after any step and pick it up later.

support line

0800 000 0000

Mon–Fri 8am–6pm · Sat 9am–1pm

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